Gamma launches new cloud contact centre solution for SMEs

Gamma Communications plc (“Gamma”), a leading technology-based provider of communication services, today launched their cloud-based omnichannel contact centre solution, Horizon Contact, to help small and medium-sized businesses (SMEs) optimise their customer interactions.

Built with the customer in mind, Horizon Contact offers a rich customer experience for voice, email, and webchat interactions. The solution is compatible with a broad range of handsets and supports WebRTC technology, enabling agents to work any time, from anywhere, just by accessing a supported browser.

Designed to work alongside Gamma Horizon and Horizon Collaborate, agents and back-office staff can work collectively on the same telephony platform and as part of the same company directory, allowing users to share presence information and to deliver exceptional customer service.

Unlike most contact centre solutions, Horizon Contact provides an easy-to-use, self-service feature set for SMEs, at a price point they can afford.

This launch is the culmination of a development drive following the acquisition of Telsis’ software and development capability in 2019.

Chris Wade, Chief Marketing and Product Officer at Gamma said:

“We understand the importance of customer experience to the success of any business and we believe interacting with customers via their digital channel of choice is now more relevant and more important than ever. Small and medium-sized businesses have often overlooked contact centre solutions, deeming them too complicated and expensive for their requirements.

“Horizon Contact from Gamma will bridge that gap by offering all businesses an easy-to-use, manage and deploy solution that they can afford. Built within the core Horizon service, Horizon Contact provides a fantastic opportunity to easily optimise customer interactions, without unnecessary complexity.”